Shipton Mill

Great flours, especially the malted ones.

Customer service is horribly unhelpful.They dont agree their mistakes and Blame customer.even she Said shame for me to me..I will not buy never ever again..there are too many company sell organic product. I pay 32 pound and no parcel as I want and they say shame to me...excuse me.???? Are you ok excuse me????? What is going on here excuse me??????

Great flours (particularly for gf baking) and great customer service - appreciate how they simply and swiftly amended an order I recently got wrong. Have been buying for about 18 months now and keep trying new products. Recommend.

My order was late by 10 days. Customer service was rude, impatient and not even an apology on the state my order came through: Box ripped apart, flours spilled everywhere. I was told there will be a phone call, all I got was an email about "sending replacement". Still noone to communicate a refund. I have been buying shipton for 8 years. This is not professional standards. Very disappointed and frustrated. Update: Received email about partial refund. No one from the company to communicate or apologise! Not buying from Shipton again. Utterly disappointed, unacceptable behaviour, totally unprofessional!!!

I contacted Shipton Mill’s customer service today because I had not received a confirmation email for my order. This was an issue on their side, so I called politely to ask for assistance. Unfortunately, the customer service I received was very disappointing. The lady I spoke to was rushed, impatient, and unkind. Each time I asked a question, she responded in a patronising manner and seemed visibly irritated that I was asking for clarification. Rather than listening and helping, she made me feel as though I was being a nuisance for simply trying to resolve an issue with my order. The quality of the flour itself is good, which is why I have continued to order from Shipton Mill. However, the delivery times are quite long, and based on my experience today, the customer service is in definite need of improvement. Customers should be treated with patience, respect, and professionalism, especially when they are contacting the company to resolve an issue that is outside of their control.

Recently received my order of Gluten Free flour and a gluten Free cook book. I was unsure about changing from the normal GF flour bought at supermarkets and emailed the company and asked for their recommendations for a novice baker. They were extremely helpful and explained everything I asked very clearly. It took about 3 days for my order to arrive, a bag of flour makes 2 loafs (make sure you use a high sided bread tin for cooking). I followed the instructions on the back of the packet, the only bit I was not sure about was the temperature of the water (it just says"warm"?). I have started my loaf and after over 60yrs of being on this diet I found it very tasty it held together and did not crumble when I made a sandwich. If anything it was a little bit light in colour on the crust, not sure if that was my oven! I will be ordering more when this order has run out and may be get adventurous and try different mixes of flour (including sourdough 🫣😁). Also it looks like my wife wants me to start making her what I call norlam bread (that will be fun!). So may be some proper flour next time as well.

I make a lot of my own bread, pizzas and pasta. I was having a few issues with my then supplier. But, I was referred to Shipton by a local craft bakery/cafe on the edge of Dartmoor. My first contact with the company was by phone. The staff were great too deal with and gave appropriate advice. I ordered direct from their website and within 3 working days my flour arrived. All in sturdy and well designed packaging delivered straight to my home. So tomorrow night is pizza night and Monday is bread making day. The joy of being retired.