Eversfield Organic

I used to buy all my meat from them and rarely had issues but in the past year it's gone off a cliff, and they've removed their customer loyalty points scheme and outsourced their customer service!! Which says it all really... I'll be going to a different supplier that actually values my business.

Bad customer service. Don’t be fooled there is plenty of items you cannot put in the freezer as it turns up semi defrosted. My delivery is delayed and is sitting in a DPD warehouse for a further 24 hours!!

Ordered 3 Bird in a bird in a bird pieces for Xmas lunch. - so much better than I was expecting, extremely well wrapped to keep cool (this was my biggest worry) - I was also worried about delivery just before Xmas, but it was exactly on time. But, most importantly, tasty as! - will definitely order again!

Great quality organic meat, everything I’ve ordered I’ve loved. Well packaged with wool and ice packs so it’s kept cold and arrives perfectly fresh. Would 100% recommend. Thank you Eversfield!

They did not deliver to my door as their website promised. They left a parcel with fresh meat and fish in a parcel room! They did not sent any delivery notification. I have waited for them to arrived and after proposed time was over, I called their customer service. I explained to them that I have a disability, including mobility issues. I cannot lift or carry items over 3 kg. This is why I shop only online. Furthermore, this parcel room is not even in my building. I am on my own. I cannot go there and get it. The customer service was not helpful but I insisted. They called me after 30 minutes and promised that a driver will come back to deliver it to my door instead. They have never delivered my parcel. After a few days, they informed me that it was delivered a few hours before their maximum delivery time (48 hours) and so they will not issue a refund. As a joke - they offered me a 10% discount with my next order. I wasted over £70. Please avoid!! I will never order with them again.

While the lamb was delicious, but I am disappointed by the customer service and rotten bone marrow received. I won’t be ordering from them again. Read all reviews before ordering. I ordered bone marrow and other items from Eversfield Organic, scheduled for delivery on the 7th but delivered on the 8th. The parcel smelled off before opening. The bone marrow packaging was not airtight, arrived defrosted, and had a strong, unpleasant smell that worsened once opened. I was asked to provide photos of the product, labels, and ice packs. I was then told the marrow was still frozen, which was not the case. Regardless, the product was clearly not fit for consumption. I requested a refund and have since been ignored. Under UK food safety regulations, food must be of satisfactory quality and fit for human consumption. Had this been handled professionally, I would not have felt the need to leave this review.